Answers to common questions

How do I order prescriptions?

For new prescriptions please fill out the Mail Order Form and mail it to the pharmacy, along with your prescription and payment. If we do not have a credit card on file, please include a check or money order.

Our mailing address is:
Maxor Pharmacies
P.O. Box 32050
Amarillo, Texas 79120-2050.

The most convenient method of ordering your refill prescriptions is through the automated phone system by calling toll-free (800) 687-8629 or online.

How long does it take to receive my prescriptions?

Please allow 14 days from when you send your request to receive your medications.

Do I need to send in a new prescription each time I need to order my medication?

If your prescriptions have refills available, you only need to have your prescription number. The most common reasons that require Maxor Mail Order to have a new prescription include having no refills remaining, dosage increases, or new medications that your doctor prescribes.

Can I fax new prescriptions?

Only your doctor can fax new prescriptions.

How do I refill my prescriptions online?

You may refill your prescriptions online. You will need your prescription numbers and credit card information available.

How do I refill my prescriptions using the automated telephone system?

Members can call (800) 687-8629 and follow the menu instructions to automatically refill your medications. If your prescription is too soon to fill, the automated system will give you the next available refill date. Please call back to order at that time. You will need your prescription numbers available as well as updated credit card information.

What is my prescription number?

It is a number, beginning with an 11, found at the top left corner of your prescription bottle. It remains the same until your refills run out. When you get a new prescription from your doctor for the same drug, it is assigned a new prescription (Rx) number.

What happens if I mail in my refill and it is too soon to fill?

We will mail your prescription on the earliest available refill date if the medication is available for refill within 30 days. Every insurance plan differs in their rules regarding the number of days between each refill. We do not send refills automatically. Most plans require that members use 75% of your most recent refill before you can order again. The earliest refill date is printed at the lower left of your prescription bottle.

How do I pay for my prescriptions?

With new or refill prescriptions received by mail, you can send a check or money order along with your Mail Order Form. You may also pay by credit card, which we can store for future orders. Orders will not be processed without payment.

Can I transfer my prescription from my local pharmacy?

Yes, in most cases. Members should contact our customer service department at (800) 687-8629 and speak with a representative to transfer prescriptions to Maxor Mail Order Pharmacy.

What are the benefits of using Maxor Mail Order?

It is a convenient way to have your prescriptions delivered to your home and, in most cases, at a significant cost savings. Please refer to your prescription card or your plan document for specific co-pay savings. Ask your physician to write two prescriptions, the first one written for a 30-day supply to be filled immediately at your local pharmacy and the second written for a 90-day supply to send to Maxor Mail Order.

You will always be charged the mail order co-pay when you send or transfer a prescription to the mail order pharmacy. To maximize your savings, ask your doctor for a 90 day supply with refills up to one year. Note: A 30-day prescription with 2 refills is not the same as a 90-day prescription. The mail order pharmacy is required to fill each prescription as it is written.

How will my prescription order be mailed?

Your medications are generally delivered via first-class mail by the US Postal Service. We also offer expedited shipping through UPS or FedEx for an additional fee. Please note that UPS or FedEx requires a physical address and will not deliver to PO boxes. Refrigerated medications, such as insulin, are shipped Second Day UPS or FedEx at no additional cost to you.

What happens if my prescription requires a prior authorization?

If your prescription claim rejects at Maxor Mail Order due to a prior authorization, we will obtain the necessary information to process the request. It is sometimes necessary to contact your physician for additional information. Typically this process takes 24-48 hours, depending on how quickly the required information is obtained from your physician. You may call the MaxorPlus customer service at (800) 687-0707 if you have any questions regarding the status of a prior authorization request.

What happens when my prescription is out of refills?

When your prescription has no refills remaining and you request a refill from Maxor Mail Order, we will contact the prescribing doctor for a new prescription. It is recommended that you call back in within three business days to confirm a response from your doctor. Physicians can fax, mail, or call in prescriptions for patients. If you have changed physicians since your last prescription fill, you will need to contact your physician to request a new prescription.

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